Privacy Policy
Last Updated: March 2025
MarkRemoverAI ("MarkRemoverAI", "we", "us", or "our") is committed to protecting your privacy, with primary obligations under Canadian and United States privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our websites, use our applications, or interact with our AI cleanup tools and API (collectively, the "Service"). It also summarizes the rights available to individuals under key Canadian and U.S. frameworks—such as PIPEDA and the CCPA/CPRA—and highlights additional notices for users in other regions where applicable.
Payment and Refund Terms: For information about subscription fees, billing, cancellation, and our no-refund policy, please refer to Section 6 of our Terms of Service.
1. Data Controller and Contacts
MarkRemoverAI Inc. is the data controller for personal information collected through the Service. For customers in Canada and the United States, you may contact us at [email protected] or by mail at MarkRemoverAI Inc., 200 Bay Street, Toronto, ON M5J 2J2, Canada, or MarkRemoverAI Inc., 123 Market Street, Wilmington, DE 19801, USA. If you operate in other jurisdictions, you may contact [email protected] to reach the appropriate regional representative.
2. Information We Collect
- Account Data: Name, email address, password hash, organization, plan choice, and billing details.
- Transactional Data: Records of subscriptions, invoices, payments, refunds, and customer support interactions.
- Service Usage Data: IP address, browser type, device identifiers, operating system, referring URLs, session duration, and diagnostic logs.
- Uploaded Content: Media files submitted for processing and associated metadata. Files are stored temporarily to provide the Service.
- Communications: Emails, chat transcripts, survey responses, phone calls, or other messages you send to us.
- Cookies and Similar Technologies: Cookie identifiers, pixel tags, local storage data, and related information for analytics and advertising.
3. Purposes and Legal Bases
We process personal information for the following purposes and legal bases:
- Provide and maintain the Service (contract performance).
- Authenticate logins, secure accounts, and prevent fraud (legitimate interests and legal obligations).
- Process payments and manage subscriptions (contract performance and legal obligations).
- Improve, troubleshoot, and develop new features (legitimate interests).
- Send administrative messages, security alerts, and policy updates (legitimate interests or legal obligations).
- Deliver marketing communications where permitted (consent or legitimate interests, depending on jurisdiction).
- Serve advertising, measure campaigns, and personalize content (consent where required).
- Comply with legal requests and regulatory requirements (legal obligations).
4. Cookies and Advertising Tools
We use first-party cookies for essential functionality and analytics. We also work with advertising partners such as Google AdSense and Ezoic who may set cookies to deliver contextual or interest-based ads. To manage cookies, adjust your browser settings, use platform-specific controls (e.g., Google Ads Settings), or visit industry opt-out portals like the Digital Advertising Alliance or YourOnlineChoices.eu.
4.1 Ezoic Service Privacy Policy
5. Sharing and Disclosure
- Service providers: Cloud hosting, storage, analytics, customer support, payment processing, email delivery, advertising, and security vendors under contractual confidentiality obligations.
- Business transfers: In connection with a merger, acquisition, financing, or sale of assets, provided safeguards remain in place.
- Legal compliance: To law enforcement, regulators, courts, or third parties when required by law or to protect the rights, safety, and property of Users, MarkRemoverAI, or the public.
- With your consent: When you instruct us to share information with a third party or integrate with another service.
We do not sell personal information, and we do not use uploaded media to train publicly available models without permission.
6. International Transfers
Personal information may be stored and processed in Canada and the United States and in other countries where we or our service providers operate. When information is transferred outside the originating jurisdiction, we rely on lawful mechanisms such as Standard Contractual Clauses, UK Addenda, adequacy determinations, or other legally recognized safeguards.
7. Data Retention
- Uploaded Content: Deleted automatically within 24 hours of processing unless your enterprise plan specifies a different retention period.
- Account and billing records: Retained as long as you maintain an account and for up to seven years thereafter to comply with tax and auditing rules.
- Support tickets and communications: Retained for up to three years to resolve issues and improve the Service.
- Diagnostic logs: Retained for up to 12 months unless a longer period is required for security investigations.
8. Security Measures
We implement technical and organizational measures such as TLS encryption, access controls, least-privilege policies, intrusion detection, and regular security assessments. No method of transmission or storage is completely secure; please protect account credentials and notify us of any suspected unauthorized access.
9. Individual Rights
Depending on your jurisdiction, you may have the right to request access, correction, deletion, restriction, portability, or objection to processing. You may also withdraw consent at any time where processing is based on consent.
- Canadian Users: You may request access, correction, portability, or withdrawal of consent under PIPEDA by emailing [email protected]. You may also contact the Office of the Privacy Commissioner of Canada with concerns.
- United States Users (including California): Submit requests via [email protected]. We honor rights to know, delete, correct, and opt out of sharing under laws such as the CCPA/CPRA. We do not sell or share personal information for cross-context behavioral advertising.
- EEA/UK/Swiss Users: Contact [email protected] for routing to the appropriate representative. You also have the right to lodge a complaint with your supervisory authority.
- Brazilian Users: Contact [email protected] to exercise LGPD rights, including confirmation of processing, anonymization, and revocation of consent.
- Other Regions: We will respond to privacy requests consistent with local laws to the extent required.
We may need to verify your identity before fulfilling requests. Authorized agents may submit requests on a consumer’s behalf where permitted by law.
10. Children’s Privacy
The Service is intended for users aged 18 and older. We do not knowingly collect personal information from children. If you believe a minor has provided personal data, contact us and we will delete it promptly.
11. Automated Decision-Making
We do not use automated decision-making that produces legal or similarly significant effects without human involvement. Advertising personalization is limited to contextual or consent-based targeting.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in technology, law, or business practices. Material updates will be communicated through the Service or by email. The “Last Updated” date indicates when the policy was last revised. Continued use after the effective date signifies acceptance of the updated policy.
13. Contact Us
For questions, to exercise your rights, or to raise a concern, email [email protected]. If we are unable to resolve a concern, you may have the right to contact your local data protection authority.
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