Terms of Service

Last Updated: March 2025

These Terms of Service (“Terms”) describe the legally binding agreement between you and MarkRemoverAI (“MarkRemoverAI”, “we”, “us”, or “our”) that governs your access to our websites, desktop and mobile interfaces, application programming interfaces (“API”), and related services (collectively, the “Service”). MarkRemoverAI Inc. primarily serves customers in Canada and the United States and is headquartered in the United States. By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. Disclosures for customers in other regions are provided where applicable.

1. Definitions

2. Scope and Acceptance

These Terms apply to all Users worldwide. Additional country- or region-specific clauses may apply where required by local law. If you use the Service on behalf of an organization, you confirm you have authority to bind that organization and that the organization accepts these Terms.

3. Eligibility and Registration

4. Permitted Use

You may use the Service only to process Authorized Media. You represent and warrant that you have the legal authority to modify the Content and that doing so does not violate contract terms, intellectual property rights, personality rights, confidentiality obligations, privacy expectations, or applicable laws.

5. Prohibited Conduct

6. Subscriptions, Trials, Fees, and Refund Policy

Pricing, billing cycles, and plan features are displayed at the time of purchase. Paid subscription plans renew automatically at the end of each billing cycle unless cancelled in accordance with the applicable plan terms prior to the renewal date.

No Refund Policy: All fees paid for the Service are final and non-refundable. This includes, without limitation, subscription fees, one-time purchases, credits, and any other charges associated with your use of the Service. By completing a purchase, you acknowledge and agree that you are not entitled to a refund for any reason, including but not limited to: dissatisfaction with the Service, failure to use the Service, partial use of a subscription period, account termination (whether voluntary or due to violation of these Terms), or changes to the Service. No refunds or credits will be issued for unused portions of subscription periods.

You are responsible for cancelling your subscription before the next billing cycle to avoid future charges. Cancellation requests must be submitted through your account dashboard or by contacting support prior to the renewal date. Cancellation will take effect at the end of the current billing period, and you will retain access to the Service until that time.

Notwithstanding the foregoing, refunds may be provided where required by applicable mandatory consumer protection laws in your jurisdiction that cannot be waived by contract. In such cases, refunds will be limited to the minimum required by law.

7. Intellectual Property Rights

8. Feedback

If you submit suggestions or feedback, you grant MarkRemoverAI a perpetual, irrevocable, worldwide license to use that feedback without restriction or obligation to you.

9. Service Availability

We strive to provide reliable access but do not guarantee uninterrupted operation. We may suspend, modify, or discontinue any part of the Service for maintenance, upgrades, or other reasons. Where practicable, we will give notice of material changes.

10. Third-Party Resources

The Service may integrate with or link to third-party services. Those services are governed by their own terms and privacy policies. MarkRemoverAI is not responsible for third-party acts, omissions, or content. When using third-party integrations, you must ensure compliance with U.S. and Canadian regulations that apply to your industry.

11. Compliance with Laws

You agree to comply with all applicable laws, including copyright, neighboring rights, database rights, consumer protection, advertising standards, export controls, and sanctions regulations in the jurisdictions where you operate. If local laws conflict with these Terms, you must follow the stricter requirement.

12. Suspension and Termination

We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, infringed rights, or created risk for other Users or MarkRemoverAI. You may terminate your account at any time through the account dashboard or by contacting us. Upon termination, Sections 7–19 survive.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARKREMOVERAI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT OUTPUT WILL MEET YOUR EXPECTATIONS OR COMPLY WITH THIRD-PARTY POLICIES.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARKREMOVERAI, ITS AFFILIATES, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. MARKREMOVERAI’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU FOR THE SERVICE DURING THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), UNLESS APPLICABLE LAW REQUIRES A HIGHER LIMIT.

15. Indemnification

You agree to indemnify and hold harmless MarkRemoverAI, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your Content, (b) your use of the Service, or (c) your violation of these Terms or applicable laws.

16. Export and Sanctions Compliance

The Service may be subject to Canadian and U.S. export control and sanctions laws. You represent that you are not located in, organized under, or a resident of any country or territory subject to comprehensive sanctions, and that you are not a restricted party. You agree not to export or re-export the Service where prohibited by law.

17. Governing Law and Dispute Resolution

Unless prohibited by mandatory local law, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein for Canadian customers, and disputes may be brought in the courts of Ontario. For customers located in the United States, these Terms are governed by the laws of the State of Delaware, USA, excluding its conflict of law rules, and disputes may be brought in the state or federal courts located in Delaware. If local consumer law grants you additional mandatory protections or dispute forums, those rights remain unaffected.

18. Changes to These Terms

We may revise these Terms to reflect changes in law, technology, or Service features. Material changes will be announced via the Service or by email. Continued use after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must discontinue use.

19. Contact Information

For questions, complaints, or notices in Canada or the United States, email [email protected] or mail MarkRemoverAI Inc., 200 Bay Street, Toronto, ON M5J 2J2, Canada, or MarkRemoverAI Inc., 123 Market Street, Wilmington, DE 19801, USA. For DMCA or other copyright concerns, include the information required under applicable Canadian or U.S. law. Customers in other regions can reach us via [email protected] for routing to the appropriate contact.

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